Telstra to Refund 42,000 Customers for Slow NBN Speeds

Telstra has offered to refund around 42,000 of its customers who experienced slow speeds while connected to the National Broadband Network (NBN). The telco will offer remedies to people after admitting it may have breached consumer law by promising NBN speeds it could not deliver to customers who purchased internet services through both Telstra and…

Phone, Internet Complaints Spike Driven By NBN Issues

Complaints about the National Broadband Network (NBN) and Telstra have spiked in Australia during the last financial year, according to the Telecommunications Industry Ombudsman (TIO). The Ombudsman’s annual report released on Wednesday revealed a 160 per cent increase in complaints about the NBN and a 43.5 per cent rise in complaints about Telstra, causing a…

Still Loading: NBN Connection Rolling Out Until 2020

By Taylah Hanna and Elyse Simich Despite the National Broadband Network (NBN) already connecting 50 per cent of WA’s homes and businesses, many of Perth’s suburbs will be forced to wait until 2020. With approximately 640,000 premises ready to connect in WA, NBN Senior Manager of Community Affairs in WA Rachael McIntyre said this nationwide…

Community TV Online Shift to Cost Youth Job Training

Young people planning to enter the media industry could experience a reduction of local training opportunities in two weeks, when community television broadcasting goes off air across Australia. Community television broadcasting licences expire on June 30, following Federal Government plans in 2014 to move broadcasting online, affecting volunteers training with stations. Stations across Australia received…

Government Reminds Tasmanians Of Imminent Analog Switch Off

Acting Minister for Broadband, Communications and the Digital Economy Senator Kim Carr, today reminded Tasmanians that there are less than three months to go before analog TV signals are switched off. Senator Stephen Conroy might not be in the country, but this didn’t stop the department from reminding residents that the dinosaur age of television…