United Airlines have avoided a fine after a passenger was forcibly removed from a flight in April by security Chicago security officials.
The Department of Transportation concluded its investigation into the dragging of Dr David Dao and found no reason to fine the airline, it said in a letter to the airline dated May 12.
Dr Dao was a passenger on a flight from Chicago to Louisville, Kentucky when he was dragged from his seat and down the airplane aisle by airport security officers after refusing to give up his seat.
The 69-year-old physician suffered a broken nose, a concussion and lost two teeth.
His removal from the flight was filmed by passengers on the flight and posted on the Internet, eventually going viral.
The video sparked worldwide condemnation of the Chicago-based airline and several apologies from the airline’s Chief Executive Officer Oscar Munoz.
United Airlines avoided a lawsuit by settling out of court with Dr Dao.
Its board cancelled Munoz’s expected 2018 move to chairman.
The airline said in an emailed statement it had made “meaningful strides to improve our customer experience.”
United said incidents where passengers have been denied boarding have fallen 90 per cent since May 1, compared with the same period a year earlier.
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